ICT Services Customer Survey 2011

Submitted by ICT Services on Mon, 26/09/2011 - 10:48

This survey relates to services provided by ICT Services (part of Nottinghamshire County Council).

This survey, which should only take a few minutes to complete, is designed to canvass the views of schools about current ICT-related services and also help ICT Services develop new and enhance existing services to meet the current and future needs of schools, academies and colleges in Nottinghamshire.

This survey can be completed anonymously, however a name will be required if you wish to be entered in to the prize draw to
win a laptop for your school.

Please complete the questionnaire as fully as possible and with the overall ICT requirements of your school, academy or college in mind.

The closing date for this survey is Friday 21st October 2011.

Many thanks in advance for your help.
 

You and your school/academy/college
Service Desk

Please rate the level of service provided overall by ICT Services Service Desk (accessed via 0115 8546116)

Comments about the telephone and remote support services provided by the ICT Services Service Desk.

Specifications, Sales and Installations

Please rate the level of service provided overall by ICT Services in respect of specifications, hardware/software sales and installations

Comments about the specifications, hardware/software sales and installation services provided by ICT Services.

Remote and Hosted Services

Please rate the level of service provided overall by ICT Services in respect of remote and hosted services, and including Backup, Fronter learning platform, VPN, Managed support via Active Directory, Financial reports, Payroll Claims and Wired
 

Comments about the remote or hosted services provided by ICT Services.

1C1N (One County One Network)

Please rate the level of service provided by ICT Services overall in respect of your broadband network connection, filtered Internet and e-mail service, and website hosting (known collectively as the One County One Network):

Comments about the One County One Network services.

On-site Support

Please rate the level of service provided overall by ICT Services in respect of on-site support (break/fix and scheduled visits)

Comments about the on-site support services provided by ICT Services.

SIMS Support

Please rate the level of service provided overall by the ICT Services in respect of SIMS support (telephone, remote and on-site)

Comments about the SIMS support provided by ICT Services.

Training

Please rate the level of service provided overall by ICT Services in respect of training

Comments about the ICT training services provided by ICT Services.

Other

Please rate the level of service provided overall by ICT Services

Please add any other comments about the services provided by ICT Services, how they could be improved and any new services that you would like ICT Services to provide.

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Special Offers

Casio 14MP Digital Camera Bundle

Toshiba Portege R700 Laptop Offer

Microsoft EES Licensing scheme offer

Toner cartridge special offers September 2011

Epson B-510DN Fast Business Printer

Upcoming Events

FMS3: Journals, Reconciliation and Month End
Tue, 22/05/2012 - 09:15 - 12:15
SIMS .net Foundation Reporting
Wed, 23/05/2012 - 09:15 - 12:15
FMS4: Reviews and Reports
Tue, 29/05/2012 - 09:15 - 12:15
SIMS .net Core Refresher
Wed, 30/05/2012 - 09:15 - 12:15
Assessment: Tracking: Primary
Thu, 31/05/2012 - 09:15 - 12:15